domingo, 9 de janeiro de 2011

LIST OF NATIONAL STANDARDS RELATED TO TOURISM

LIST OF NATIONAL STANDARDS RELATED TO TOURISM
Lista de normas nacionais relacionadas com o Turismo:

AUSTRIA


 ÖNORM B 1603:2005 Barrier free buildings for tourism - Design principles

 ÖNORM S 4615:2005 Cross country tracks - Classification and signs

CZECH REPUBLIC

 Tourism services – Classification of accomodation establishment – Category Hotel, Hotel garni, Pension, Motel and Boatel (accomodation in cabins of the permanent mooraged passenger ship) This standard establishes conditions for classification of accommodation establishment (category hotel, hotel garni, pension, motel and boatel). The requirements for classification are in conformity with requirements of other European countries.

 Marking and safety in winter centre This standard sets basic rules for marking and safety in winter centres and shows examples of graphic symbols and signs used on ski slopes and ways for cross-country skiers

FRANCE

 NF S52-104 Ski tracks - Ski tracks information avalanche risks - Avalanche flags

 NF S52-102 Ski tracks - Ski tracks for alpine ski - Marking out, signalisation and information

 NF S52-100 Ski tracks - Ski tracks for alpine ski – Specifications

 NF S52-103 Pistes de ski - Pistes de ski de fond, itinéraires de promenade à ski de fond et espaces aménagés : balisage, signalisation et information

 NF S52- 101Pistes de ski - Pistes de ski de fond, itinéraires de promenade à ski de fond et espaces aménagés – Spécifications

 AC X35-501 Juillet 2006 Label Tourisme & Handicap – Exigences

 NF X50-730 Activités des offices de tourisme - Caractéristiques des engagements de services des offices de tourisme - Accueil/information, promotion/communication, production/ commercialisation, boutique et activités événementielles Le présent document concerne les activités des offices de tourisme et décrit les caractéristiques essentielles et les engagements de services pour les activités principales de ces prestataires.

 NF X50-726 Qualité et management des golfs - Critères de performance de la qualité des services dans les golfs

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GERMANY

 DIN 33466 Sign-posts for trails

 DIN 77001:1999 Tourism services - Symbols used in travel brochures

GREECE

 Tourism services - Criteria for the initial assessment of touristic organization This technical specification specifies the criteria for the initial assessment of touristic organizations, their classification and the confirmation of relative quality mark HUNGARY

 MSZ 20391:2007 Ökoturizmus. Turizmus a védett természeti területeken (Ecotourism in natural reserves)

 MSZ 20392:2007 Ökoturizmus. A természetvédelmi tanösvények kialakításának szempontjai (Ecotourism in nature study paths)

 MSZ 20386:2003 Természetvédelem. A turizmus céljára megnyitott barlangok üzemeltetése (in relation to visits to caves)

 MSZ 20395:2008 Természetvédelem. Lovas turizmus a védett természeti területeken (horse riding tourism in natural protected areas)

ITALY

 UNI 10670:1997 Tourism. Hotel activity: definition of service

LATVIA

 LVS 200-4:2000 Tourist accommodation - Rural tourism houses

 Tourist accommodation – Hotels This standard sets out the basic conditions, principles and general category requirements for evaluating hotels. Hotel - a company owned or rented property intended for guest accommodation and service with no less than four rooms.

 Spa operators and Services - General requirements This standard specifies general requirements for Spa objects and providers of Spa services both for legal entities physical persons in order to guarantee quality and safety of customers of Spa services.

 LVS 200-7:2002 Tourist services - Tourism information furnishers (Tourism information points, Tourism information centres, Tourism information offices)

NORWAY

 NS 11010 Accessible tourist destinations – Requirements as a basis for a labelling system The standard consists of requirements that have to be met to receive labels of accessibility. The tourism companies

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can receive from one to four accessibility labels, depending on how many requirements are met. The standard meet the demands of four categories of user groups:

- Physically challenged

- Visually impaired

- Hearing impaired

- People with asthmatics/allergy

The normative Annex A consists of a check list where all the requirements must be met in order to obtain one or more labels for each of the categories.

PORTUGAL

 NP 4494:2010 Turismo de habitação e turismo no espaço rural. Requisitos da prestação do service e características SPAIN

 UNE 183001:2009 Rural accommodation. Service requirements This standard specifies the quality requirements of rural accommodation with regard the final service offered, the service delivering process, as well as their equipments and installations.

 UNE 184001:2007 Touring camps and holiday cities. Service requirements This standard specifies the quality requirements of touring camps and holiday cities with regard the final service offered, the service delivering process, as well as their equipments and installations.

 UNE 185001:2009 Time-sharing tourism services. Service provision requirements This standard specifies the quality requirements of time-sharing tourism services with regard the final service offered, the service delivering process, as well as their equipments and installations.

 UNE 186001:2009 Medical spas. Service provision requirements This standard specifies the quality requirements of health spas with regard the final service offered, the service delivering process, as well as their equipments and installations.

 UNE 187001:2008 Beaches. Service provision requirements This standard specifies the service provision requirements in beaches

 UNE 188004:2009 Tourism services on nautical sport facilities This standard establishes tourism services on nautical sport facilities

 UNE 187002:2008 Natural protected areas. Service provision requirements This standard specifies the service provision requirements in natural protected areas

 Industrial tourism. Service provision requirements (under development) This standard establishes the internal management and service provision requirements for organisations that provide industrial tourism services.

 UNE 188002:2006 Ski and mountain stations. Services requirements This standard specifies the quality requirements of ski and mountain stations with regard the final service offered, the service delivering process, as well as their equipments and installations

 UNE 187004:2008 Congress palaces. Service provision requirements This standard specifies the service provision requirements in congress palaces

 UNE 187005:2009 Convention bureaux. Service provision requirements This standard specifies the service provision requirements in convention bureaux

 Hostess and staff service reception and support organization (under development) This standard establishes requirements for companies involved in the organization and delivery of support services hostesses for events or entities

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 UNE 187003:2008 Tourism information offices. Service provision requirements This standard specifies the service provision requirements in tourism information offices

 UNE 188001:2008 Golf courses. Services requirements This standard specifies the quality requirements of golf courses with regard the final service offered, the service delivering process, as well as their equipments and installations.

 UNE 188003:2009 Adventure tourism. Service provision requirements This standard establishes requirements for the internal management and service requirements for adventure tourism enterprises.

 UNE 188005:2009 Night leisure. Service provision requirements for leisure businesses This standard establishes the requirements for companies that offer night leisure activities.

 UNE 187007:2010 Tourist Board. Requirements for the internal management and service requirements

 UNE 189001:2006 Intermediation tourism services. Service requirements. This standard specifies the quality requirements of intermediation tourism services with regard the final service offered, the service delivering process, as well as their equipments and installations.

SWITZERLAND

 SN 640828 Signaux routiers; Indicateurs de direction pour les hotels

 SN 640827 Signeaux routiers - Signalisation touristique sur les routes principales et secondaire

UK

 PAS 88:2008 Guidance on accessibility of large hotel premises and hotel chains PAS 88 provides information for large hotel premises and hotel chains seeking to meet the requirements of the Disability Discrimination Act (DDA) 1995. PAS 88 contains principles of good practice based on the duty to make reasonable adjustments and provide equal standards of service as contained in the DDA. It builds upon the good practice developed by marketing leaders within the hotel industry and has used VisitBritain’s National Accessible Scheme (NAS) as the basis of its content. With over 10 million disabled people (and rising) in the UK spending an estimated £80 billion on goods and services, there is an increasing need for accessible goods and services in the future. Demand for accessible accommodation is growing, and the hospitality industry is starting to recognize that disabled people form an important consumer group. By improving accessibility in all areas of the hotel and its services hoteliers can ensure that they are opening their hotel to additional visitors.  BS 8848:2007+A1:2009 Specification for the provision of visits, fieldwork, expeditions, and adventurous activities, outside the United Kingdom BS 8848 pulls together expertise and good practice into a new national standard for the safe management of overseas ventures. BS 8848 provides a specification for organizing and managing visits, fieldwork, expeditions, and adventurous activities, outside the United Kingdom. BS 8848 covers the preparation and execution of adventurous activities abroad so that the level of risk included is reasonable and acceptable. It will prepare participants for the risks involved, and the actions and behaviour required to keep risks down to acceptable levels

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